Terms and conditions

If the consumer purchases goods or services through the website, such mutual agreement shall be deemed a Distance Contract and shall be subject to the provisions of the laws of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of the Republic of Latvia and the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contracts”.

The prices and specifications of the services offered on the website are indicated next to them.

To place an order, submit a request with the desired route and shipment details. Fill in all the necessary fields and choose the most suitable service. The total cost of the order, including delivery, is then confirmed in your offer. Accept the offer to complete your order.

The payment currency on the website is the euro. You can pay for your purchase by selecting one of the following payment methods provided by the payment platform makecommerce.lv (Maksekeskus AS):

• Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor
• Estonian internet bank payments: Swedbank, SEB, Luminor
• Lithuanian internet bank payments: Swedbank, SEB and Luminor
• Finnish internet bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
• Visa / Mastercard card payments

NB: if you use an internet bank payment method, confirm your order and click on the “Return to merchant” button.

The personal data required for payment is transferred to the licensed payment institution Maksekeskus AS.

The agreement shall become effective upon successful payment to the website’s bank account. If for any reason the order cannot be fulfilled, the Buyer will be notified and the amount paid will be refunded as soon as possible, but no later than 14 days after notification.

Services are provided and goods are delivered worldwide.

All duties and taxes payable to collect the shipment at the delivery destination shall be borne by the Buyer. Shipping costs are displayed before the order is confirmed.

Purchased goods are delivered to the address indicated by the Buyer within 5–10 working days. In exceptional circumstances, we have the right to dispatch goods within up to 45 calendar days, after informing the customer.

The Customer has the right to withdraw from the goods within 14 calendar days of receipt of the goods. The right of withdrawal does not apply if the Buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods may be used only for the purposes for which they were intended, and the consumer is responsible for maintaining the quality and safety of the goods during the period of exercise of the right of withdrawal. If the goods are used inappropriately or damaged, handled carelessly, or the instructions are not followed, or if the original packaging is lost or substantially damaged, the website has the right to reduce the amount to be refunded in accordance with the reduction in the value of the goods.

To exercise the right of withdrawal, submit a withdrawal form by e-mail to it@presco.lv within 14 days of receipt of the goods.

The Customer pays the costs of returning the goods, except where the reason for the return is that the goods do not correspond to the order (for example, an incorrect or faulty product).

The Buyer is obliged to return the goods to the Seller without delay, but no later than 14 days after sending the withdrawal form. Upon receipt of the returned goods, the website shall immediately, but no later than within 14 days, refund all payments received from the Buyer on the basis of the Distance Contract.

The Seller is entitled to withhold the refund until it has received the goods or proof of their return from the Buyer. If the Buyer has chosen a delivery method other than the cheapest method offered, the website is not obliged to refund the excess delivery costs.

The website shall not be liable for any delay or failure to perform its obligations, or any other failure to perform, caused by circumstances and obstacles beyond its reasonable control.

The website reserves the right to refuse to sell the goods and to request the return of the goods from the Buyer if, due to an error, the price indicated on the website is significantly lower than its market price.

The website shall be liable for non-conformity of the goods sold to the Customer with the terms of the contract, or for defects which occurred within six months from the date of delivery of the goods to the Customer or existed at the time of delivery, provided that such presumption is not contrary to the characteristics of the item or the defect. The Buyer must inform the Seller of the non-conformity immediately, within two months of discovering it, i.e. file a complaint. The Buyer may lodge a complaint by contacting it@presco.lv.

The website shall not be liable for any defects arising after delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to have the defective goods repaired or exchanged for new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall refund to the Buyer all payments made under the Distance Contract. The Seller shall reply to the consumer’s complaint in writing within 15 days.

The website processes only the personal data entered by the Buyer when placing the order, such as name, surname, e-mail and similar.

The website transfers personal data to the transport service provider(s) in order to ensure the delivery of the goods.

If you have expressly consented to receiving our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose we may process the e-mail address you provided when signing up for marketing communications. You can opt out of marketing communications at any time by notifying us at it@presco.lv.

In matters not covered by these terms and conditions, the Buyer and the Seller agree to comply with the laws and regulations in force in the Republic of Latvia.

The parties shall resolve any disputes arising between the Seller and the Buyer by means of mutual negotiations or correspondence. If a dispute cannot be resolved by negotiation or correspondence, the parties shall settle it in the courts of the Republic of Latvia in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or to a court of the Republic of Latvia.

The Buyer also has the right to apply to the dispute settlement bodies of the European Union.